Research
Engagys delivers healthcare engagement and member experience solutions that are rooted in data, behavioral science, and executional excellence. Unlike traditional consulting firms, we don’t just advise, we implement. Every engagement and member experience project is structured to deliver quick wins and drive early financial impact, while setting the foundation for long-term success.
Engagys healthcare engagement consulting services span the full lifecycle of member communications, from strategy and assessment to definition, design, and deployment. We combine proven direct marketing techniques, behavioral economics, and evidence-based healthcare communication strategies to shape programs that drive real behavior change and improve health outcomes.
We have helped leading health plans and providers:
- Design and launch condition management enrollment campaigns
- Evaluate and improve outreach methods for SSI eligibility and dual-eligible members
- Develop omnichannel engagement strategies to re-engage hard-to-reach populations
- Optimize ineffective gaps-in-care letters using plain language and motivational framing
- Create culturally sensitive campaigns tailored to diverse member needs
Engagys engagement and member experience programs are built to be measurable, scalable, and tailored to each client’s unique population. Whether the goal is to close care gaps, improve Stars performance, or increase CAHPS scores, our team brings hands-on experience and agile methods to every project.
We specialize in delivering customized solutions across five key focus areas:
- Campaigns & Communications: Member-centric, multichannel campaigns that inform, motivate, and drive action.
- Agile Behavior Change: Rapid-cycle testing and behavioral design that adapts to member needs and plan goals.
- Next Best Action & Orchestration: Coordinated journeys that optimize timing, message sequencing, and channel mix.
- Journey Mapping: Deep insight into member experience and touchpoints to identify friction and opportunities.
- Marketing Automation: Scalable, tech-enabled campaigns powered by CRM and digital platforms to improve reach and personalization.
