Research
At Engagys, our transformation consulting services are designed to help healthcare organizations modernize communications infrastructure, improve operational efficiency, and elevate the healthcare consumer experience. We partner with health plans and healthcare service organizations to implement digital transformation strategies and orchestrate seamless, multi-channel member engagement.
Our approach focuses on aligning people, processes, and platforms to accelerate behavior change, improve healthcare consumer satisfaction, and ensure regulatory and compliance readiness. Unlike traditional advisory firms, we stay with our clients through execution — ensuring real results, not just roadmaps.
We’ve led transformation initiatives across a range of client types, including national and regional health plans, condition management vendors, and health tech organizations. Transformation project examples include:
- Conducting comprehensive communications inventories to identify redundancies and inefficiencies
- Defining C360 data sets, member segmentation models, and taxonomy standards for personalization
- Leading Customer Communications Management (CCM) software selection and implementation
- Establishing communications governance frameworks to maintain consistency, compliance, and brand integrity as well as an optimized healthcare consumer experience
- Designing and deploying digital-first campaigns through CRM and marketing automation platforms
Engagys transformation services are tailored to support both strategic and operational improvements, with key focus areas including but not limited to:
- Communications Governance: Define rules, roles, and processes that ensure member messaging is consistent, compliant, and effective.
- Digital First (Print-to-Digital): Transition from print-heavy outreach to personalized, digital-first member communications that scale.
Engagys clearly demonstrated unique knowledge, perspective and skills acting as a true extension of our team.
