Your Engagement Program Is Running. But Is It Working?
Most health plans are investing in member engagement without a clear view of what’s actually performing — and what’s quietly eroding Stars scores, retention, and ROI.
In just 21 days, our rapid engagement assessment gives your team a clear, prioritized picture of what’s underperforming and a concrete roadmap to fix it.
Our Approach
The 21-Day Quick Wins Assessment
Structured Diagnostics. Built for Speed, Without Sacrificing Depth.
We designed the 21-Day Quick Wins Assessment for health plan leaders who need answers now, not next quarter.
Our team embeds quickly into your existing data, workflows, and engagement infrastructure to conduct a rigorous performance audit across your member touchpoints, channel mix, campaign logic, and operational execution.
We identify your highest-impact performance gaps, quantify the opportunity, and deliver a prioritized action plan your team can move on immediately — whether you implement it yourself or with us.
What We Do
Assessment Domain Areas
We trace the full member engagement path — from outreach trigger to action taken — surfacing where members disengage, drop off, or never activate in the first place.
A deep review of your current channel mix, message cadence, segmentation logic, and campaign design against industry benchmarks and your own historical performance data.
We assess your engagement operations model — staffing ratios, vendor performance, tech utilization, and workflow design — to identify hidden cost and capacity waste.
We map your current engagement activities against HEDIS measures and Star Ratings performance to identify misaligned effort and missed opportunities for quality improvement.
We measure your engagement performance against peer plans and industry standards — giving you an objective view of where you lead, where you lag, and what “good” actually looks like for plans of your size, market, and population mix.
Proven Impact
80%
$60M+
50%
6X
The Results
Healthcare Outcomes Enabled
Increase Engagement Efficiency & ROI
Improve engagement performance by optimizing channels, messaging, and orchestration while reducing operational friction, duplication, and cost.
Close Gaps in Care
Drive measurable improvements in preventive and chronic care through personalized, multi-channel engagement that moves members to action.
Enhance Member Experience & Retention
Design and execute consumer‑centric engagement initiatives that reduce friction, build trust, and improve satisfaction and retention across the member journey.
Ready to see where your engagement programs are underperforming?
Request a personalized discovery session to pinpoint your highest-impact engagement opportunities and accelerate your path to measurable results.