Measurable Client Results
40%
30%
30%
$1.5M
Client Spotlight
A regional Blues payer saw a 10-20% higher reach rate than the existing PBM had achieved, as well as a 25-35% higher engagement rate (member authenticated or stayed on call to hear message) after partnering with Engagys to improve Medication Adherence rates across three measures with only six weeks left in the year.
Engagys experts:
- Launched an in-house clinical pharmacy outreach team to make member calls.
- Focused only on those members most likely to impact the measure, segmenting the population by number of drugs and past fill behavior with the same or different drugs.
- Created content for ~30 outreach pieces with alternates for preference and compliance changes.
Our Approach
End-to-End Solutions for Medication Adherence & Part D Performance
Identify members at highest risk of lapsing before they do. Using pharmacy claims, refill gap analysis, PDC trending, and behavioral signals we help you prioritize outreach and intervene at the moments that matter most.
Segment your non-adherent population by the underlying driver of their behavior — cost sensitivity, side effect concerns, health literacy gaps, low activation, or access barriers — so every outreach program is built around the actual problem, not a generic assumption.
Develop highly targeted communications that speak directly to each member’s barrier — using proven behavioral science principles to build motivation, address concerns, and sustain engagement across the full treatment journey. We leverage proven tactics like personalization, framing, and reciprocity to tailor outreach that reduces barriers, taps into consumer motivation, and drives action.
Multi-channel, multi-touch engagement via IVR, email, or SMS — customized and scalable campaigns using your marketing automation platform (e.g., Salesforce) for improved reach and engagement.
What We Know
Use Cases
Adherence
- Refill Reminders
- Prescription Gap
- Rescue Medication Fill Readiness Outreach
- Rescue Medication Refill Reminders
Cost-Saving
- Brand-to-Generic
- Retail-to-Mail Conversion
- Brand-to-Biosimilar
- Rx Splitting Education
- WISMO
Clinical
- MTM Opt-Out & Outreach
- Rx Fax Confirmations
- Inbound Pharmacy POS Updates
- Tier Conversion
- Specialty Refill
- Biosimilar Conversion
What We Do
Solutions Driving Results
Pharmacy Operations
Strengthen pharmacy performance through behavior-driven engagement and operational execution across Part D and adherence programs.
Campaign Design & Orchestration
We design relevant, member-centric campaigns by optimizing targeting, channel mix, timing, sequencing, and message strategy to improve CTA completion and member experience.
Engagement Operations as a Service
Equip your team with the operational support needed to execute and optimize critical business processes, giving you the power to scale impact without investing in new platforms or infrastructure.
Ready to move the needle on medication adherence?
Let’s talk about how Engagys can help your plan build a medication adherence strategy that changes member behavior, and moves the measures your Stars Ratings depends on.