Measurable Client Results
50%
15% – 20%
200%
4x
weeks.
Client Spotlight
A regional health plan partnered with our team to leverage Engagys AI, which includes codified insights in a Retrieval-Augmented Generation (RAG) database. The solution resulted in optimized member-facing communication assets immediately ready for human-in-the-loop review, yielding 50%+ savings in labor costs.
Engagys’ AI tool created:
- Persona generation for each segment, including actionable personas.
- Health literacy ratings based on Patient Education Material Assessment Tool (PEMAT) scoring standards.
- Population-specific communication best-practice insights incorporated into each communications piece.
Our Approach
AI Solutions
Engagys delivers healthcare-specific AI strategy that bridges visionary goals with practical execution. From AI-ready data architecture to personalized engagement roadmaps, we help health plans, providers, PBMs, and other healthcare organizations future-proof their operations with scalable, secure, and high-impact AI solutions.
We partner with you to pinpoint the most impactful AI use cases for your member engagement-related opportunities, ensuring alignment with your organizational goals and maximizing financial impact. Bridging corporate strategy with emerging AI capabilities, we help you align leadership vision with practical, scalable AI initiatives-speeding adoption while managing cost and risk.
Navigate the crowded AI vendor landscape with confidence. Engagys evaluates, compares, and recommends the best-fit AI vendors based on your goals, infrastructure, and risk profile, ensuring scalable, compliant, and cost-effective implementation.
Define the visionary AI-embedded member engagement model of tomorrow. Create a strategic blueprint that aligns with corporate goals and AI trends-setting the stage for transformative experiences and loyalty-building innovation.
Use AI to create dynamic, scalable segments based on real-time behavioral data rather than static demographics – enabling more relevant, effective interventions.
Apply generative AI to tailor and optimize outbound communication materials for higher engagement and action rates. Engagys’ proprietary LLM tool incorporates healthcare-specific engagement strategies and behavioral science techniques to craft personalized, impactful messages. The tool is a Retrieval Augmented Generation (RAG) solution that works as a plug-in to available LLMs – adding decades of practical healthcare consumer engagement experience to otherwise vanilla content.
Equip front-line teams with AI tools that improve conversations, increase conversions, and enhance member experience—while leveraging voice and automation technologies at scale. We’ve deployed these solutions for national health plans, driving increases in appointments set and kept for in home visits.
Deliver AI-curated next steps tailored to each member’s health journey, increasing relevance and outcomes. Start with manual prioritization at the use case level (crawl), evaluating all member touchpoints using an agreed-upon framework. Progress to automated outbound prioritization at the communication level (walk) using a Customer Data Platform (CDP) to manage cohort-level journeys with holistic governance. Ultimately reach real-time orchestration (run) where AI triggers seamless, multi-channel communications based on individual behavior and continuously learns to optimize outreach effectiveness.
What We Do
Solutions Driving Results
Personalization Modules
Embed AI into proven payer engagement decision systems, using data-driven insights, prioritization rules, and hypersonalization to deliver the right message at the right time.
Digital Transformation & AI Acceleration
Modernize your communications infrastructure and member journeys by standardizing, redesigning, and innovating how outreach is planned, governed, and measured.
Engagement Operations as a Service
Equip your team with the operational support needed to execute and optimize critical business processes, giving you the power to scale impact without investing in new platforms or infrastructure.
Ready to Scale Engagement Results?
Book a personalized engagement benchmark and solution review.