Transform your consumers’ experiences into an intentional and cohesive journey.
Communications orchestration is one of the biggest operational pain points for health plans today. Between disconnected systems, too many vendors, and legacy processes, it’s costing real dollars and missed opportunities.
Data such as contact details, risk profiles, claims, clinical records, and billing history often live in separate systems under different member identifiers. This complexity slows progress toward integrated, multichannel engagement.
Despite the known barriers, there is real opportunity to drive meaningful impact for member experience while demonstrating clear ROI.
That’s where Engagys comes in. Health plans hand over the orchestration burden to us, and we deliver results.
Our Approach
Deliver the Right Message, to the Right Member, at the Right Time.
Engagys works across teams, systems, and workflows to enable cohesive communication strategies across digital and traditional channels. Drive operational efficiencies, improve medical outcomes, and increase digital engagement and consumer experience
Our work spans national and regional health plans to address member abrasion challenges, standardize and coordinate communications data, strengthen digital infrastructure, and implement orchestration technology that makes multi-channel journeys operationally sustainable. Examples of our work include:
- Rationalized third-party vendor ecosystems to reduce redundancy and improve accountability
- Integrated omni-channel strategy across print, email, SMS, IVR, and contact center
- Reduced costs via AI-driven decisioning and streamlined infrastructure
- Improved consumer experience through fully orchestrated, channel-appropriate communications journeys
What We Do
Core Capabilities
- Member communications governance
- Intake process and technology enablement
- SMS text and email processes
- Reporting and technology enablement
- Multi-channel taxonomy definition
- Multi-channel data architecture
- MVP consumer-centric database deployment
- Multi-channel communications inventory
- Future-state technology architecture and process model
- Quick-win implementation – digital adoption campaign
- Vendor RFP execution, management, and selection recommendation
- Role definition (copywriters, graphic designers, marketing automation platform engineers, data scientists, and data engineers)
- Best practices and knowledge management model
- Channel orchestration strategy – print, email, IVR
- Consumer 360 view deployment
- Inbound/outbound optimized configuration for print, email and contact center
- Integrated queue management and case assignment
- Automated personalized agent scripting
- Priorities and business case for patient contact center solution
- Knowledge management platform deployment supporting omni-channel communications
- Staff knowledge artifact training and mentoring
A Proven Framework
A Structured Path from Current State to Scalable Operations
- Current state & quick wins assessment: Determine baseline and evaluate existing process model, communications technology architecture, existing data architecture, communications inventory and architecture, consumer perceptions, implementation of quick wins.
- Future State definition and design: Business requirements list, future-state process models, context diagrams, logical architecture, data model, vendor RFI/RFP, vendor assessment, future-state taxonomy, future-state organizational model and roles, and standard operating procedures.
- Software configuration and development: User access and environments, client acceptance model, user stories and epics, configuration v. development summary, release strategy and roadmap, test scripts, software release, test environment reports, and client acceptance/sign-off.
Proven Impact
50%
475%
$10M+
20%+
The Results
Healthcare Outcomes Enabled
Enhance Member Experience & Retention
Design and execute consumer‑centric engagement initiatives that reduce friction, build trust, and improve satisfaction and retention across the member journey.
Increase Engagement Efficiency & ROI
Improve engagement performance by optimizing channels, messaging, and orchestration while reducing operational friction, duplication, and cost.
Embed AI into Engagement & Experience Operations
Apply AI responsibly to enhance personalization, decisioning, and experience—while maintaining governance, compliance, and human oversight.
Are you ready to move from journey roadmap to ROI?
Your member communications infrastructure deserves a closer look. Connect with our team to assess your current state and identify the highest-impact opportunities for improvement.