Measurable Client Results
50%
1.5x
50%
2x
Client Spotlight
Engagys worked with a national kidney care organization driving a 20% increase in patient activation measure (PAM) scores for patients living with chronic kidney disease (CKD) and end-stage kidney disease (ESKD), while significantly decreasing program administration costs by identifying and training less costly agents (e.g., non-clinical CSRs versus clinical resources using motivational interviewing).
Our experts:
- Created a segmented outreach strategy based on the individual’s previously documented activation level.
- Developed a multi-channel campaign design.
- Customized messaging using behavioral science and health literacy principles.
- Trained call center agents, focusing on the effective use of the PAM script.
Our Approach
A Proven Framework for Population Health Engagement
Outreach tailored to unique needs, preferences, and barriers, strengthening engagement, improving overall experience, and helping boost HOS scores
Leveraging analytics to identify at-risk populations, prioritize interventions, and measure impact across HOS and population health initiatives.
Proven content curation and copywriting using behavioral science techniques to reduce barriers, motivate action, and sustain engagement.
Multi-channel, multi-touch engagement via phone, IVR, email, SMS, and mail – customized and scalable using your marketing automation platform (e.g., Salesforce).
Equip front line staff with behavioral science coaching, scripting, and conversation skills to deepen connections and outcomes.
Aligning strategies with internal teams and external partners to ensure smooth execution, scalability, and long-term success.
What We Know
Use Cases
- Enrollment & Adoption
- GLP-1 Off-Ramping
- Surgery Prevention
- Digital Coaching
- Condition & Care Management
- Care Coordination
- Post-Hospital Discharge (PHD)
- Readmissions Prevention
- Front-Line Training
What We Do
Solutions Driving Results
Consumer Engagement Strategy
Drive member behavior change with our proven strategies that translate insight into action, improving performance across Stars, cost of care, and member experience.
Pharmacy Operations
Strengthen pharmacy performance through behavior‑driven engagement and operational execution across Part D and adherence programs.
Engagement Operations as a Service
Equip your team with the operational support needed to execute and optimize critical business processes, giving you the power to scale impact without investing in new platforms or infrastructure.
Ready to strengthen your population health performance?
Let’s talk about how Engagys can help you build engagement programs that improve outcomes for your highest-need members — and move the measures your plan depends on.