Slow processes and siloed teams are costing you more than time.
Too often, engagement work gets slowed down by fragmented teams, manual processes, competing priorities, and technology that is not fully operationalized.
The result: campaigns take too long to launch, insights do not translate into action fast enough, and opportunities to influence member behavior are missed.
Agile Engagement Teams change that.
By organizing small, focused teams around specific engagement priorities, health plans can test, learn, optimize, and scale communications faster, while building a stronger engagement operating model over time.
The results speak for themselves: our agile work with a national health plan cut campaign launch cycles from 6 months to 6 weeks.
Our Approach
Small teams. Short sprints. Real momentum.
Agile Engagement Teams are purpose-built, cross-functional teams designed to accelerate member engagement execution.
We help health plans stand up focused engagement pods around priority areas such as onboarding, gaps in care, pharmacy, behavioral health, benefits, enrollment, care management, or treatment decision support.
Each team works in focused 2–3 week sprints to rapidly develop, deploy, measure, and improve member communications.
This isn’t just about speed. It’s about building an engagement function that continuously gets better — at reaching members, changing behavior, and producing outcomes your plan can measure.
What We Do
Core Capabilities
We begin with a quick assessment of your resources, engagement strategies, data, execution practices, results, and related technologies. This allows us to create a roadmap for operationalizing agile teams and leveraging your existing capabilities for immediate impact.
We set up small engagement teams focused on your priority focus areas to start such as enrollment, onboarding, gaps in care, treatment decision support, behavioral health and/or pharmacy engagement. Each team typically includes the right mix of marketing, analytics, operations, clinical, compliance, and technology resources. Engagys can also provide interim staffing and hands-on execution support to fill capability gaps while your internal team builds the capacity to take over.
Agile Engagement Teams operate in short 2–3 week sprints designed to keep work moving and learning continuous. Each sprint is focused on a defined engagement challenge, audience, message, channel, and measurable outcome. Teams rapidly build, launch, monitor, and refine communications based on real-world performance. This approach helps health plans move beyond one-and-done campaigns toward a more adaptive model of engagement—one that improves with every iteration.
Our approach integrates behavioral science principles— such as framing, incentives, and authority—into member communications. These communication techniques ensure that messages resonate with members, influencing behavior change and improving health outcomes.
Our agile approach leverages data and real-time feedback to deliver highly personalized communications across channels. This test-and learn methodology reduces member abrasion and ensures that health plans can maintain relevance in every interaction, all while scaling effectively.
Engagement performance improves when teams have the structure to learn from every campaign. Our solution enables health plans to constantly refine their engagement strategies through ongoing testing and optimization. We help you stand up and adapt agile engagement processes and teams, working alongside you to scale and optimize, and ultimately transitioning operations to your team. Agile teams can be rolled out over time, allowing organizations to gradually scale while ensuring long-term success.
Proven Impact
80%
$20M
$3M
6x
The Results
Healthcare Outcomes Enabled
Increase Engagement Efficiency & ROI
Improve engagement performance by optimizing channels, messaging, and orchestration while reducing operational friction, duplication, and cost.
Enhance Member Experience & Retention
Design and execute consumer‑centric engagement initiatives that reduce friction, build trust, and improve satisfaction and retention across the member journey.
Embed AI into Engagement & Experience Operations
Apply AI responsibly to enhance personalization, decisioning, and experience—while maintaining governance, compliance, and human oversight.
Ready to move faster on member engagement?
Schedule a quick wins assessment to identify where agile engagement teams could create the fastest impact for your team.