Measurable Client Results
100%
80%
65%
15%
Client Spotlight
To diagnose the problem of low health literacy in member communications, Engagys collaborated with a national health plan to evaluate the readability and effectiveness of their existing printed letters. Employing our innovative tool designed to codify insights in a Retrieval-Augmented Generation (RAG) database resulted in a 15-20% increase in PEMAT scores.
Our team:
- Integrated principles of health literacy to analyze the plan’s letters.
- Scored the communications by automating the Patient Education Material Assessment Tool (PEMAT), a standard measure for health literacy.
- Indicated the need for comprehension revisions for those communications with low PEMAT scores.
- Improved copy and launched A/B testing to gauge the effect on member engagement and health outcomes.
Our Approach
End-to-End Equity Solutions
Identify where social risk factors, health‑related social needs, and access barriers are driving disparities in experience, utilization, and outcomes and prioritize interventions that deliver measurable impact.
Improve member experience and health outcomes for members with Health Risk Social Needs (HRSNs) and Social Risk Factors (SRFs).
Design messaging, materials, and outreach that meet members at their actual reading level, language, and cultural context — so members understand what to do, why it matters, and how to act on it.
Reduce the structural and logistical barriers — transportation, scheduling, digital access, benefit awareness — that keep eligible members from using the care and services already available to them.
Monitor and enhance your health equity and health outcomes initiatives across all teams to drive ongoing progress.
Train agents, care managers, and internal resources on effective disparity reduction strategies at all points of contact.
What We Know
Use Cases
- Health Literacy
- Behavioral Health Engagement & Benefit Enablement
- Accessible Medicaid Engagement
- SSI/Disability Benefits Enrollment Engagement
- SDoH‑Informed Outreach & Segmentation
- Telehealth Adoption
- Nurse Line Promotion
- Primary Research
- Engaging the Hard-to-Reach
- Trust-Building
- Cultural Competency
- Disability & Accessibility
“The Engagys work was transformative. They helped us reach more chronically ill individuals, get them the help they need, and increase revenue for our plan clients.”
Jerry Vitti
CEO and Founder, Healthcare Financial Inc. (HFI)
What We Do
Solutions Driving Results
Consumer Engagement Strategy
Access consumer engagement strategies aligned to your business priorities and proven to drive member behavior change. We translate insight into action to improve performance across Stars, cost of care, and member experience.
Campaign Design & Orchestration
Get more value from your campaigns. We design relevant, member-centric campaigns by optimizing targeting, channel mix, timing, sequencing, and message strategy to improve CTA completion and member experience.
Personalization Modules
Move beyond basic segmentation to individualized decisioning—using smarter content structure, prioritization rules, and orchestration to deliver the right message at the right time. We embed AI into proven payer engagement decision systems to improve data visibility, reduce friction across journeys, and operationalize personalization inside your existing ecosystem.
Advance your health equity strategy with execution that delivers results.
Schedule a 15-minute assessment to learn how you can embed equity and accessibility into your engagement programs.