Where Pharmacy Outreach Strategy Meets Operational Discipline.
Engagys helps health plans and PBMs improve the operational infrastructure behind high-performing pharmacy programs — reducing abrasion, increasing member reach, improving adherence, and driving measurable ROI.
Your Pharmacy Engagement Is Underperforming. Here’s Why.
Most health plans are running dozens of pharmacy-related outreach programs simultaneously — IVR campaigns, call center queues, SMS initiatives, refill reminders, adherence interventions — often with limited visibility into how they interact, overlap, or undercut one another.
The result is member abrasion, diminishing answer rates, and outreach spend that isn’t returning proportionate value. Meanwhile, the members who most need engagement aren’t being reached through the right channels at the right time.
Engagys brings the operational expertise and analytical rigor to diagnose what isn’t working, redesign what should be, and implement the infrastructure to improve ROI and pharmacy operations performance at scale.
Our Approach
Precision at Program Scale
Engagys partners with leading pharmacy benefits managers (PBMs) and health plans to improve both how pharmacy engagement is executed and the results it delivers.
From strategy to execution, we work alongside your team, bringing operational rigor and efficiency to your pharmacy operations. Our approach balances quick wins with long-term scalability and compliance. Our work drives revenue impact tied to engagement, conversion lift, and retention improvements.
Our work transforms pharmacy program performance, with a focus on:
- Program efficiency: Eliminating redundancy and rationalizing outreach across campaigns.
- Member reach: Improving answer rates, authentication rates, and channel effectiveness through better data and caller ID strategies.
- Engagement quality: Designing coordinated IVR, SMS, and contact center experiences that reduce abrasion and drive action.
- Operational alignment: Connecting vendors, workflows, and reporting into a cohesive, accountable system.
What We Do
End-to-End Pharmacy Engagement Optimization
Rationalize and improve large-scale outreach programs—often spanning dozens of IVR and call campaigns—to reduce redundancy and improve performance. Engagys conducts a structured assessment of your full campaign inventory, identifies overlap and inefficiency, and redesigns programs around performance. The outcome is a rationalized, higher-performing outreach portfolio with less operational overhead.
Effective pharmacy outreach begins with knowing which members to prioritize and why. Engagys refines member targeting using claims data, behavioral signals, and engagement history to focus outreach on the highest-value opportunities — improving both program efficiency and clinical impact.
Declining answer rates are one of the most persistent challenges in pharmacy outreach — and spam flagging is a primary driver. Engagys implements caller ID optimization, spam-tag remediation, and data enrichment strategies that improve reach, rebuild member trust, and meaningfully increase engagement rates.
Pharmacy outreach that relies on a single channel leaves significant engagement opportunity unrealized. Engagys designs coordinated IVR, SMS, and contact center programs that work in sequence — reducing member abrasion while improving the likelihood of meaningful interaction and action.
Without reliable, standardized reporting, pharmacy programs operate without clear line of sight into performance. Engagys aligns data flows across systems, standardizes reporting frameworks, and builds the analytics infrastructure needed to make informed, timely decisions about program direction.
Health plans with multiple pharmacy communications & engagement vendors often lack a centralized coordination layer, creating accountability gaps and misaligned performance incentives. Engagys serves as that coordination layer, ensuring vendors are held to consistent standards and that their work is aligned to your plan’s strategic priorities.
Align outreach with your pharmacy partners, PBM workflows, and care management teams — ensuring members receive consistent, coordinated support across every touchpoint in their medication journey, not conflicting messages from siloed vendors.
Outreach sequencing, refill workflows, and renewal processes that weren’t designed holistically create friction for members and inefficiency for operations teams. Engagys redesigns these workflows end-to-end, reducing barriers to completion and improving the operational performance of pharmacy programs across the board.
Proven Impact
10x
60%
100%
200%
The Results
Healthcare Outcomes Enabled
Drive Medication Adherence
Improve medication adherence and Part D performance through optimized pharmacy programs designed for impact.
Improve Medicare Star Ratings
Accelerate sustained performance improvements across CAHPS, HEDIS, HOS, and Part D measures to meaningfully boost Star ratings.
Increase Engagement Efficiency & ROI
Improve engagement performance by optimizing channels, messaging, and orchestration while reducing operational friction, duplication, and cost.
Are your pharmacy operations performing at their full potential?
Most aren’t. Connect with our team to evaluate your pharmacy engagement operations maturity and build a path to maximizing value.