Consumer Engagement Strategy

Engagys healthcare consumer engagement services span the full lifecycle of member communications, from strategy and assessment to definition, design, and deployment.

Our solutions are built to be measurable, scalable, and tailored to each client’s unique population.

Whether the goal is to close care gaps, improve Stars performance, or increase CAHPS scores, our team brings decades of healthcare experience and agile methods to every project.

Our Approach

Reimagining Healthcare Consumer Engagement

Engagys partners with healthcare organizations to design and implement engagement and member experience solutions at scale, driving quick wins and sustainable performance.

Our approach focuses on driving healthcare consumer behavior change, through a unique combination of:

Proven direct marketing techniques
Behavioral science
Evidence-based data & insights from millions of healthcare consumer interactions

80%

sustained engagement of Medicaid members, in an asthma and diabetes related SMS text messaging campaign.

145%

increase in enrollment in a wellness and lifestyle management program.

50%

increase in engagement with live CAHPS calls.

65%

of members moved from out-of-control blood pressure to adequately or well-controlled.

Enhance Member Experience & Retention

Design and execute consumer‑centric engagement initiatives that reduce friction, build trust, and improve satisfaction and retention across the member journey.