Measurable Client Results
>50%
75%
60%
98%
Client Success Story
A national health plan partnered with Engagys to deliver a streamlined digital onboarding experience, resulting in 25% of the total member population reporting increased satisfaction during onboarding, while 50% reported feeling more informed about their benefit plan.
Our experts:
- Developed member-level product profiles for new and renewing members.
- Optimized a dozen disjointed onboarding communications with inconsistent branding into a small number of cohesive and personalized touchpoints.
- Introduced a standard renewing member onboarding experience.
Our Approach
CAHPS & Experience Solutions
Gain a deeper understanding of your population, beyond demographics alone. We analyze and unify demographic, behavioral, and attitudinal data to uncover and influence member actions.
Optimize the member experience, influence satisfaction, and boost survey completion rates by defining, prioritizing, and activating member segments.
Expand reach, enhance engagement, and improve the member experience with integrated, multi-channel campaigns that navigate budget constraints and honor segment-specific needs.
Deliver impactful, hyperpersonalized messages, using behavioral science techniques to foster trust, satisfaction, and loyalty among members.
Experience Use Cases
Voice of the Customer
- CAHPS
- Medicare Welcome Calls
- Welcome/Value Add
- Surveys
- NPS
Onboarding & Enrollment
- Employer Group Renewal
- Broker Outreach
- Community Event Invitation & RSVP Management
- PCP Assignment
- Member Portal Registration
- Preferences & Opt-In Strategy
- Medicare Part D Education
Acquisition & Retention
- Audience Analysis & Prioritization
- AEP & OEP Education
- Disenrollment Surveys
- Redetermination
- Virtual Meeting Invitation/Management
AEP & OEP: Solved
At Engagys, we help health plans accelerate Medicare Advantage growth and retention with evidence-based, hyper-personalized outreach solutions.
Our behavioral science-based methodologies reach even the hardest-to-engage members with barrier-breaking content, enhanced data quality, and hyper-personalized, tailored messaging.
What We Do
Solutions Driving Results
Consumer Engagement Strategy
Move from insight to action with consumer engagement strategies aligned to your business priorities and proven to drive member behavior change.
Personalization Modules
Embed AI into proven payer engagement decision systems, using data-driven insights, prioritization rules, and hypersonalization to deliver the right message at the right time.
Campaign Design & Orchestration
Design relevant, member-centric campaigns by optimizing targeting, channel mix, timing, sequencing, and message strategy to improve CTA completion and member experience.
Ready to Scale Engagement Results?
Book a personalized engagement benchmark and solution review.