Speak at Your Event

Past Speaking Events

YearEventVenueLocation
2019
Health Leadership Panel: Driving Superior Member ExperienceTo be presented at the Zipari Connect 19 Customer SummitBrooklyn, NY
2019Trends to Watch in 2019: Consumer EngagementPresented on a Podcast sponsored by the American Marketing Association BostonBoston, MA
2019The Inspiration Equation™Presented at the Women Business Leaders (WBL) SummitDallas, TX
2019Trends to Watch in 2019: Consumer EngagementPresented at the American Marketing Association BostonBoston, MA
2019Agile Marketing in Health PlansPresented at the Health Plan Innovation Congress, 2019Orlando, FL
2019Creating Improved Consumer Experiences with Data InsightPresented at the 2019 Medicare Marketing and Sales SummitLas Vegas, NV
2018The State of Engagement in US HealthcarePresented at the 2018 Medicare STARS Master ClassSan Diego, CA
2018State of Engagement, 201811th Annual Medicare Marketing, Sales & Product SummitNashville, TN
2018Best in Show: Health Plans Who are Getting it Right in Customer ExperiencePresented at the Health 2.0 Main SummitSanta Clara, CA
2018Transforming Experience from the Inside OutPresented at the 2018 World Healthcare Congress Consumer Connect 18Boston, MA
2018Is Your Journey on Autopilot?Presented at the 2018 AHIP InstituteSan Diego, CA
2017Health Plan Execs Talk Consumer EngagementPresented at the Health 2.0 Main SummitSanta Clara, CA
2017The Power of PersonalizationPresented at the 2017 World Healthcare Congress Consumer Experience and Retention SummitBoston, MA
2017State of Engagement, 2017Stars Master ClassSan Diego, CA
2017The Power of PersonalizationPresented at the 2017 Welltok Customer SummitDenver, CO
2016Everyone’s Talking About it and Nobody is Doing it Presented at the 2016 AHIP Digital ExperienceNashville, TN
2016RX for Success: Strategies for Patient Adherence and EngagementWebinar PresentationBoston, MA
2015Improve On-Boarding, Personalized Service to Engage MembersPresented at the 2015 World Healthcare Congress Consumer Experience and Retention SummitBoston, MA
2015Creating Exceptional Experience in a Multi-channel WorldConsumer Experience Goes Digital, Private EventSan Francisco, CA
2015It Starts with Hello: Your Guide to Exceptional Member ExperiencePresented by Webinar December 2015Boston, MA
2015The Communications Dilemma: Too Many. Too Much. Too Often.Presented at the AHIP Institute 2015Nashville, TN
2015Map Consumer Touch Points to Improve Member Experience & RetentionPresented at the 2015 World Healthcare Congress Innovation through Consumerism SummitOrlando, FL
2014Using Insights and Data to Improve Your Medicare Member ExperiencePresented at the 2014 AHIP Medicare and Medicaid conferenceWashington, DC
2014Trend Watch: 2015 Engagement StrategiesPresented at a Webinar, July 2014Boston, MA
2014The Power of Actionable SurveysPresented at a Webinar, July 2014Boston, MA
2014Taking Consumerism by StormPresented at the 2014 Workplace Benefits Mania conferenceLas Vegas, NV
2014Consumer Engagement - What's Next? Innovations and Managing the CX Journey
Presented at an MCOL Webinar, May 2014Boston, MA
2014Tales from the Trenches: Lessons Learned from One Billion Engagement CommunicationsPresented at the 2014 World Healthcare Congress Innovation through Consumerism conferenceOrlando, FL

Additional past speaking engagements are available on request.