| Year | Event | Venue | Location |
|---|---|---|---|
| 2019 | Health Leadership Panel: Driving Superior Member Experience | To be presented at the Zipari Connect 19 Customer Summit | Brooklyn, NY |
| 2019 | Trends to Watch in 2019: Consumer Engagement | Presented on a Podcast sponsored by the American Marketing Association Boston | Boston, MA |
| 2019 | The Inspiration Equation™ | Presented at the Women Business Leaders (WBL) Summit | Dallas, TX |
| 2019 | Trends to Watch in 2019: Consumer Engagement | Presented at the American Marketing Association Boston | Boston, MA |
| 2019 | Creating Improved Consumer Experiences with Data Insight | Presented at the 2019 Medicare Marketing and Sales Summit | Las Vegas, NV |
| 2018 | The State of Engagement in US Healthcare | Presented at the 2018 Medicare STARS Master Class | San Diego, CA |
| 2018 | Best in Show: Health Plans Who are Getting it Right in Customer Experience | Presented at the Health 2.0 Main Summit | Santa Clara, CA |
| 2018 | Transforming Experience from the Inside Out | Presented at the 2018 World Healthcare Congress Consumer Connect 18 | Boston, MA |
| 2018 | Is Your Journey on Autopilot? | Presented at the 2018 AHIP Institute | San Diego, CA |
| 2017 | Health Plan Execs Talk Consumer Engagement | Presented at the Health 2.0 Main Summit | Santa Clara, CA |
| 2017 | The Power of Personalization | Presented at the 2017 World Healthcare Congress Consumer Experience and Retention Summit | Boston, MA |
| 2017 | The Power of Personalization | Presented at the 2017 Welltok Customer Summit | Denver, CO |
| 2016 | Everyone’s Talking About it and Nobody is Doing it | Presented at the 2016 AHIP Digital Experience | Nashville, TN |
| 2016 | RX for Success: Strategies for Patient Adherence and Engagement | Webinar Presentation | Boston, MA |
| 2015 | Improve On-Boarding, Personalized Service to Engage Members | Presented at the 2015 World Healthcare Congress Consumer Experience and Retention Summit | Boston, MA |
| 2015 | Creating Exceptional Experience in a Multi-channel World | Consumer Experience Goes Digital, Private Event | San Francisco, CA |
| 2015 | It Starts with Hello: Your Guide to Exceptional Member Experience | Presented by Webinar December 2015 | Boston, MA |
| 2015 | The Communications Dilemma: Too Many. Too Much. Too Often. | Presented at the AHIP Institute 2015 | Nashville, TN |
| 2015 | Map Consumer Touch Points to Improve Member Experience & Retention | Presented at the 2015 World Healthcare Congress Innovation through Consumerism Summit | Orlando, FL |
| 2014 | Using Insights and Data to Improve Your Medicare Member Experience | Presented at the 2014 AHIP Medicare and Medicaid conference | Washington, DC |
| 2014 | Trend Watch: 2015 Engagement Strategies | Presented at a Webinar, July 2014 | Boston, MA |
| 2014 | The Power of Actionable Surveys | Presented at a Webinar, July 2014 | Boston, MA |
| 2014 | Taking Consumerism by Storm | Presented at the 2014 Workplace Benefits Mania conference | Las Vegas, NV |
| 2014 | Consumer Engagement - What's Next? Innovations and Managing the CX Journey | Presented at an MCOL Webinar, May 2014 | Boston, MA |
| 2014 | Tales from the Trenches: Lessons Learned from One Billion Engagement Communications | Presented at the 2014 World Healthcare Congress Innovation through Consumerism conference | Orlando, FL |
Additional past speaking engagements are available on request