Inclusive Engagement for Populations Living with Disabilities​

Business Opportunity

Identify messaging gaps to increase Medicaid engagement for members living with disabilities

Client Profile

National healthcare organization providing social security Medicaid disability benefits (SSI)

Engagys Solution

• Optimize an end-to-end journey to better accommodate Medicaid populations with disabilities​
• Revise messaging with behavioral science principles to improve response and urgency​
• Update branding to increase trust and improve layouts for easier consumption

Results

• 90% improvement in Medicaid SSI engagement from 20% to +35%
• Cost savings with reduced human intervention needs within the journey​
• Increased customer service productivity for higher-value touches​​

Contact Us: info@engagys.com