Solution Brief
Engagement Operations as a Service: High-Impact Healthcare Engagement, No New Platforms Required
Operational Excellence. Proven Strategy. Your Technology.
Healthcare organizations are drowning in platforms and vendors, yet engagement outcomes still fall short—not because of strategy, but because consistent, scalable execution remains the biggest challenge.
Engagys’ Engagement Operations as a Service (EOS) equips your team with the operational support needed to execute and optimize critical business processes. Our technology-agnostic approach integrates seamlessly with your existing systems—giving health plans, PBMs, pharmaceutical companies, and providers the power to scale impact without investing in new platforms or infrastructure.
We bring the strategy, people, and workflows; you keep the systems you already trust.
What We Deliver
- Operations & Execution Support – Operational support from a seasoned team of healthcare experts, managing day-to-day engagement activities through scalable, repeatable frameworks that boost productivity without increasing headcount.
- Agile Engagement Process Deployment – Upgrade of current engagement workflows and business processes, to eliminate inefficiencies, accelerate campaign launches, and deliver measurable results.
- Vendor Orchestration, Aggregation, and Rationalization – End-to-end harmonization and optimization of third-party vendor solutions to cut costs, reduce friction, and create a seamless experience across your engagement ecosystem.
- Multi-Channel Campaign Management – Coordinated outreach across channels using your existing tools, ensuring consistent messaging and a unified member experience including list generation, segmentation, campaign design, and execution.
- Data Management & Integrity – Rigorous approach for augmentation, and validation of data to ensure maximum reach rates.
- Analytics & Test and Learn – Comprehensive tracking, analysis, and reporting that link engagement outcomes to ROI and enable continuous improvement.
Proven Use Cases Across the Enterprise
From marketing and quality to Stars and risk adjustment, Engagys’ EOS integrates seamlessly into your operations—driving measurable results across the organization.
- Member Engagement & Experience: Targeted, orchestrated outreach using your existing tools, cutting through the noise by eliminating siloed, duplicative vendor solutions that overwhelm consumers and erode trust.
- Cost of Care Reduction: Highly personalized messaging that motivates members to make smarter choices that reduce avoidable costs.
- Stars & Quality Improvement: NCQA-proven methods to close care gaps, elevate CAHPS and HEDIS performance, and strengthen quality scores.
- Risk Adjustment: Smarter processes that increase coding accuracy and improve Annual Wellness Visit completion.
- Provider & Patient Communications: Scalable, consistent, and personalized communications that enhance alignment and outcomes across stakeholders.
- Health Outcomes Improvement: While not a clinical service, our engagement approach has doubled PAM scores, helped members bring blood pressure under control (recognized by Time Magazine), and motivated true medication adherence—not just refills.
Across functions, EOS ensures that strategy translates into execution—and execution delivers measurable results.
Measurable Outcomes
- $20M cost reduction in first year operations
- 400% increase in call-to-action response while reducing member touches from 8x per week to 2x per week
- +1 Star rating increase YoY
- 98% increase in commercial population satisfaction after optimizing vendors across the onboarding experience
- 2x increase in risk adjustment Annual Wellness Visit completion, while cutting grievances by 50%
Who We Serve
Engagement Operations as a Service is built for organizations that want to execute faster—without adding another platform—and for teams that need a high-performing partner to run proven engagement processes. We serve:
- Medicare Advantage, Medicaid, and Commercial health plans
- Pharmacy Benefit Managers (PBMs)
- Pharmaceutical and life sciences companies
- Healthcare providers and health systems
- Health technology and services companies
