Artificial intelligence has quickly moved from experimentation to expectation. For health plans, the real question is no longer whether or not to adopt AI, but how to apply artificial intelligence intelligently, at scale.
AI has the potential to solve some of the industry’s most pressing challenges, from reducing administrative burden and lowering cost of care to delivering hyper-personalized, seamless member experiences. But realizing that potential requires more than adopting new technology. Applying artificial intelligence intelligently starts with connecting AI strategy to solving real problems and enterprise priorities, focusing AI efforts where they can drive measurable value, and building the data, governance, operating model, and talent capabilities required to scale responsibly.
This webinar will explore what it takes to apply artificial intelligence intelligently, taking AI from ambition to impact. Participants will discuss how healthcare organizations can build new operating models, foster a culture of innovation, and balance speed with trust and governance to drive transformative impact on member experience. The conversation will also highlight how to keep member needs at the center of digital change, using AI to support adaptive “N of 1” member experiences that respond to individual member needs, preferences, and behaviors.
Attendees Will Learn About
Aligning AI strategy to enterprise priorities and high-value use cases that drive measurable business impact
Building the culture, governance, and operating model needed to scale AI responsibly and effectively
Balancing innovation and speed with trust, transparency, and human oversight
Transforming member experience through AI-powered hyper-personalization
Speakers
Katya Andresen
EVP, Chief Data, Digital & AI Officer, The Cigna Group
Katya Andresen
EVP, Chief Data, Digital & AI Officer, The Cigna Group
Katya Andresen serves as The Cigna Group’s EVP and Chief Data, Digital & AI Officer. In this role, she leads data commercialization, digital, advanced analytics, enterprise AI strategy, The Lab by Evernorth, the Evernorth Research Institute, and customer experience innovation across the enterprise. Prior to joining The Cigna Group in 2021, Katya drove experience innovation in financial services as a Senior Vice President at Capital One, where she led an integrated, end-to-end customer experience strategy across key touchpoints.
Prior to joining Capital One, she served in executive roles for mission-focused technology companies, as Chief Executive Officer of the education technology company Cricket Media, and Chief Operating Officer and Chief Strategy Officer of Network for Good, a payments platform and SaaS enterprise solution for digital giving and social actions that was founded by AOL, Yahoo! and Cisco.
She holds a bachelor’s degree in history from Haverford College.
Kathleen Ellmore
Cofounder and Managing Partner
Kathleen Ellmore
Cofounder and Managing Partner
Ms. Ellmore is one of the earliest pioneers in bringing the best of consumer marketing and data driven methodologies to healthcare. Instead of getting you to eat when you are not hungry and buy things you don’t need, we can finally use the same strategies to instead change the health equation in America. Kathleen previously led the Consumer Engagement consulting practice for Welltok (formerly Silverlink) for 12 years, leveraging its data repository of over a billion consumer health interactions, the best of behavioral economics, and the latest in clinical research, to create evidenced-based communications on what works to drive consumer healthcare behavior yielding better outcomes and lower costs. She is often quoted in the trade and national press and is a regular speaker on the national stage, having spent the first twenty years of her career in brand marketing at leading consumer marketing organizations, including General Mills and P&G. Additionally, she was a Vice President at Digitas, a leading direct marketing firm. Recently she was selected as Consultant Member of the first ever FDA’s Patient Engagement Advisory Committee.
Nazish Riaz
Senior Partner and Vice President, Service Delivery
Nazish Riaz
Senior Partner and Vice President, Service Delivery
Nazish has more than 10 years of experience working in healthcare and technology industries. She has partnered with clients to discover and implement innovative solutions to critical business issues. Her healthcare experience includes engagements at payer and PBM clients that focus on consumer engagement design, technology integration, and process improvement. Nazish has a unique capability to identify and understand business challenges, drilling deep into technology to map out actionable strategies to drive improvements. She is recognized for her ability to establish strong working partnerships across all levels of an organization.
