Engagys Becomes Panviva Implementation Partner

Engagys Joins Panviva’s Partner Program to Deliver Healthcare Solutions that Improve Productivity, Reduce Costs, and Enhance Healthcare Member Services

Burlington, Mass. (April 25, 2019) – Engagys, a leader in healthcare consumer engagement, today announced that it is now a certified implementation and content development services partner for Panviva, the premier provider of cloud-based knowledge management solutions. Under the terms of the agreement, Engagys will assist Panviva’s healthcare customers by providing strategic planning, content development and implementation services, based on its extensive understanding of healthcare consumer interactions, member service center processes, and Panviva’s platforms.

Joel Radford, Co-Founder and Managing Director, Engagys, said, “The powerful combination of Panviva’s leading knowledge management software and Engagys’ consumer engagement and analytics experience will yield significant and meaningful improvements to healthcare service center operations.”

With Engagys, Panviva customers can achieve the highest levels of member service excellence by ensuring that the best possible healthcare member services experience is built into the Panviva software deployment – including the design and development of the most streamlined content and processes. They can also improve productivity, reduce training costs, ensure alignment with complementary healthcare consumer-facing initiatives, and optimize content across the healthcare enterprise.

Stephen Pappas, Senior Vice President of Panviva’s North American Operations, said, “Our objective is to help companies deliver exceptional customer experience and drive sustainable growth. With Engagys as a member of Panviva’s certified partner eco-system, we can further empower our healthcare clients to deliver the highest level of CX possible in today’s digital era.”

About Panviva

Panviva is a content and knowledge-management (KM) system providing on-demand, real-time answers that solve customers’ most immediate problems. Panviva organizes and manages content—policies, procedures, technical documentation, FAQs—into simple bites of information that customers can easily understand and customer service reps can easily explain. Panviva provides a better experience for customers because they receive the help they need from customer service reps faster. It provides a better experience for employees because they have confidence that the information they are providing is current, accurate and timely—allowing for more time spent caring for the customer rather than hunting for information. Learn more at www.panviva.com.

About Engagys

Engagys is the leading healthcare consumer engagement consulting and research firm. Our team has implemented hundreds of projects helping health plans, PBMs, and providers change the way their members and patients engage, resulting in improved health and lower costs. To learn more about Engagys and its offerings, please contact 888-797-0931 or visit www.engagys.com.


For more information contact:

Melissa Meyerowitz