Thought Leadership Webinar: Elevating the Healthcare Consumer Experience

Quadient webinar header

In the world of healthcare today, we know how critical it is to meet consumers where they are in their healthcare journey. How does one find those golden impact moments and act on them in scale? Join us for this webinar, where consumer experts from Quadient and Engagys will inspire you to improve healthcare consumer engagement through understanding, automating and optimizing the consumer journey.

Kathleen Ellmore, Managing Director, Engagys will showcase the strategic advantages of intelligent digital communications including:

  • Utilizing healthcare consumer engagement strategies to align with the latest trends in healthcare
  • Leveraging journey insights alongside solutions that activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey.
  • Highlighting results through actual case studies

Scott Draeger, Vice President of Customer Transformation at Quadient will share how a customer communications management (CCM) system that is designed for the CX world supports your growth strategy.

Don’t miss this opportunity to learn from leading experts on how to improve consumer engagement outcomes. You will leave this session with ideas that you can immediately apply to your communication strategy.

If you can't join us live, make sure to register and we will follow-up with the webinar recording.

Register here today:

http://cx.quadient.com/ElevatingConsumerEngagement-Engagys

Kathleen Ellmore



Ms. Ellmore is one of the earliest pioneers in bringing the best of consumer marketing and data driven methodologies to healthcare. Instead of getting you to eat when you are not hungry and buy things you don’t need, we can finally use the same strategies to instead change the health equation in America. Kathleen previously led the Consumer Engagement consulting practice for Welltok (formerly Silverlink) for 12 years, leveraging its data repository of over a billion consumer health interactions, the best of behavioral economics, and the latest in clinical research, to create evidenced-based communications on what works to drive consumer healthcare behavior yielding better outcomes and lower costs. She is often quoted in the trade and national press and is a regular speaker on the national stage, having spent the first twenty years of her career in brand marketing at leading consumer marketing organizations, including General Mills and P&G. Additionally, she was a Vice President at Digitas, a leading direct marketing firm. Recently she was selected as Consultant Member of the first ever FDA’s Patient Engagement Advisory Committee.